Distinguishing Management and Leadership Competencies Term Paper

Distinguishing Management and Leadership Competencies - Term Paper Example According to Meads (2006), health institutions in many parts of the world have introduced computerized self check-in systems for their outpatient customers whereby the patient reporting for check-up confirms and subsequently validates the correctness that the institution has on them. Meads (2006) further adds that self check-in can also be done manually in the developing countries incapable of introducing such computerized systems. In manual self check-in, the patient reporting for medical check-up writes down the required information such as name, sex, and age and them proceeds for check-up. The implementation of a self check-in system either computerized or manual requires specific management and leadership competencies. In laymans terms, competencies are skills and behaviors of an effective leader or manager. According to Laureate Education Inc (2012), "Leadership is all about creating change, and it involves establishing direction, aligning people toward that direction, and also establishing change through connecting with people" (p. 1). In regard to leadership competencies necessary for the implementation of a self check-in for appointments in outpatient setting, a leader ought to have the capacity or ability to ensure the creation of constructive relationships between all stakeholders (Zaleznik, 2004). Zaleznik (2004) also notes that he or she should also be able to offer support and collaborate with all stakeholders in the recognition of the problem, in this case long queues, and in creation of plans of action aimed at alleviating the problem, i.e. the implementat ion of self check-in systems for appointment of outpatients. To identify a problem, some of the skills necessary include listening skills, critical thinking, and persuasion skills. Implementation of change requires the leader to have specific competencies such as coordination skills,

Crisis analysis- major assessment Essay Example | Topics and Well Written Essays - 2500 words

Crisis analysis- major assessment - Essay Example There are important areas that have been focused on this subject. Knowing the informational content is a vital responsibility for any crisis communication. Informational content basses on the following principles; what do the authorities know concerning the crisis? What is it that they want people to consent? And how are they going to deliver the information to the people accordingly?. Media also is another based area of concern. The primary task that the management ask themselves is that how will they get their content from them into the minds of the public. Another based field is the assessment of the audience. From the study of the past years, it reveals that a successful progress in crisis communication has been a sector that is growing bearing in mind that not all people are intelligent (Jaques 2007). Due to variations in knowledge, values, and emotions, it gives the assessors very tough time in giving out the information. Basing on what, do they need to reach the people, what they have in their mind already and the effect that will arise the moment they are told about the crisis? Involving the audience also is another aspect that needs to be put into concern. Targeting a deliverable communication at the two-way end and the mode that they need to keep immediate audience active is their worry. Self-assessment gives self-examination on the effect of values, emotions, and political problems relating to crisis management (Coombs 2009). From the definition approaches, there have not been good levels of agreement that demonstrate critically what is a crisis and what the issue is in management. Many writers have analyzed problem management, and it was found to lack clarity. Crisis, on the other hand, has been hard to be defined indecently without the placement of crisis management. The illustration of this by individual scholars shows a thesis that identify a frequent